Find more on www.work911.com/performance

Human Resources - Performance Appraisal Resources
Performance Evaluation 
http://www.hrnext.com/content/subs.cfm?subs_id=25&source=MKD&effort=10

From ULiveandLearn,com : The Writing Center

From About.com's Human Resources Links
Performance Management Tips & Ideas

FREE Tools & Resources available from
Grote Consulting
http://www.groteconsulting.com/

• Painless Performance Appraisal
• What Do We Buy When We Pay for Performance?
• Secrets of Performance Appraisal: Lessons from the Best
• Performance Appraisals: Solving Tough Challenges
• How to Solve Attitude Problems

Library Staff Evaluation Sites
with Information/Guidelines and/or Procedures
Any of these Libraries Guides and/or Forms can be 
Adapted to any Library Situtation for Staff Performance Appraisal 

• Motivating & Evaluating Staff 
• Library Administration Information from the Mid-Hudson Library System

Staff Evaluation - FAQ's - Lists Employee Evaluation Sites & Forms on the web
• UCSC Library Staff Evaluation Guide 

And
Staff Performance Guide
• University of California -Irvine - Libraries 

Performance Evaluation Process
With "FORM" to download. 
• Vanderbilt University - Library Staff Evaluation "FORMS"  
• Library Support Staff (MIT) Performance Evaluation Form 
• LAMA PAS Staff Development Resources 

for Staff Evaluations 
• Evaluating Library Directors - A Checklist  
• Criteria for Merit Evaluation & 

Tenure for UNC/Greensboro Librarians

Performance Management / Non-profits
http://www.mapnp.org/library/emp_perf/emp_perf.htm

Standards of Performance for University Libraries
An Evaluation guide

Learn how to be a better employee - Book to consider reading
Please Don't Just Do What I Tell You!: 
Do What Needs to Be Done: 
Every Employee's Guide to Making Work More Rewarding
Bob B. Nelson
ISBN: 0786867299
Publisher: Hyperion Press
Pub. Date: September  2001
From Publishers Weekly
This book is filled with brief anecdotes of people who did more than their day-to-day duties. In a friendly, knowledgeable tone, Nelson explains how to take the initiative and make one's job better or one's customers happier. Each of these brief chapters has a title that itself is a lesson "Turn Needs into Opportunities," "Learn to Enjoy Those Things Others Hate to Do" and "Regroup When Your Ideas Meet Resistance." His basic point is one of empowerment: think bigger, he urges, figure out "what needs to be done" beyond the confines of your job description and do it. Although readers may wish Nelson had offered more detailed suggestions, his solid advice should be read by employees at all levels of an organization.  Copyright 2001 Cahners Business Information.
 

Book to consider ordering:
Belcastro, Patricia.
Evaluating Library Staff: A Performance Appraisal System.
Published by ALA, 1998. $35
Belcastro provides a complete system for evaluating
an employee's performance.
The system begins by covering expectations
for quality service, moves through standards of performance,
coaching, reviewing performance,
and documenting behavior, ending in the overall evaluation.
Specific examples of performance standards
are provided in the appendix, and case studies covering
new employees, long-term employees,
supervisory, problem, and non-public service
employees are included. 

also:
The Complete Guide to Performance Standards for Library Personnel
by Carol F. Goodson
Paperback - 218 pages (May 1997) 
Neal Schuman Pub; ISBN: 1555702627 
Editorial Reviews
Book Description
To develop staff effectively, supervisors need consistent standards.
This practical guide contains detailed samples of standard position functions--
complemented by objective and measurable assessment criteria--
that can be adapted for use by all libraries.
Standards for paraprofessional staff include public services,
technical services, and administrative jobs.
Standards for professional staff include department heads/administrative tasks, 
public services (divided into reference, bibliographic instruction, online searching,
Internet usage, interlibrary loan, government documents, and circulation/ access services), 
and technical services (divided into cataloging, acquisitions, and systems automation).
Also contains performance standards for student workers, 
a special section covering background and management issues 
of performance standards (including EEOC and legal issues), a bibliography, and an index. 

General Book on Performance Appraisals
Powerful Performance Appraisals: 
How to Set Expectations and Work Together to Improve Performance
Karen McKirchy
ISBN: 1564143678
Publisher: Career Press
Pub. Date: September  1998

General Book for Reference:
101 Sample Write-Ups for Documenting Employee Performance Problems 
by Paul Falcone 
ISBN: 0814479774
Publisher: AMACOM
Pub. Date: September  1998

UCSC University Library 
Staff Performance Evalution Guide
http://library.ucsc.edu/internal/personnel/evaluations/staffevindex.htm

PERFORMANCE APPRAISAL 
FOR TEACHER LIBRARIANS 
http://www.geocities.com/warriorlibrarian/IMHO/appraisal.html

Introduction of Performance Management
into the
University of South Australia Library
Linda Luther
published in Frylinck, J (2000) Change in Australian Technology Network Libraries: 
A showcase of current professional practice 
Adelaide: 
University of South Australia Library 142-156
http://www.library.unisa.edu.au/papers/perman.htm

Library Administration Information from the Mid-Hudson Library System
Staff evaluation
Frequently Asked Questions (FAQs)
http://midhudson.org/faq/library_admin/staff_evaluation_faq.htm

Another Library FAQ
Frequently Asked Questions: Performance Evaluation Process
http://orpheus.ucsd.edu/pert/other/tools/faq.htm

University of Arizona Main Library System
PEMS/Performance Appraisal Process and Form 
http://www.library.arizona.edu/library/lfa/PAFORM.htm

Handbook for Manitoba Library Trustees
Performance Appraisal
http://www.mlta.mb.ca/handbook13.html

Appraisal of staff
Another look at performance appraisal in libraries
From Chapter 29
The management of staff
http://www.unesco.org/webworld/ramp/html/r8722e/r8722e0t.htm

Conducting the Performance Appraisal:
Be a Coach, Not a Judge
Video and book/34 minutes/7BA/$99.95 
http://www.lvn.org/catalog.html
A performance appraisal is an opportunity for supervisors to 
coach weaknesses into strengths, 
set new goals, and build on the potential of your employees. 
This video and book will help supervisors conduct effective 
performance appraisals that are effective and beneficial to 
both people in the appraisal. 
Accompanied by the book, 
The Human Touch Performance Appraisal.
http://www.lvn.org/catalog.html

Complete Guide to Performance Standards for Library Personnel
by Carol F. Goodson. Neal-Schuman, 1997 

Another title to consider:
How To Do A Superior Performance Appraisal
by William S. Swan with Philip Margulies. John Wiley & Sons, 1991

The Library Manager's Deskbook
102 EXPERT
SOLUTIONS TO 101 COMMON DILEMMAS
Paula Carson and
Kerry Carson and Joyce Phillips. American Library Association, 1995
Format: Paperback, 212pp.
ISBN: 0838906559
From the Publisher
The ultimate library administrator's deskbook describes 102 workable solutions t
o 101 of the most common dilemmas in library management. 
Organized in an easy-to-use, question-and-answer format,
the authors offer strategies to professionally handle issues s
uch as workplace security, sexual harassment, liability issues, 
support staff supervision, use and abuse of power, and staff personality conflicts. 
As a "102nd Solution" the authors clearly outline library applications 
of Total Quality Management.
Chapter 12  :  Potential Pitfalls in Performance Evaluations 
Chapter 13  :  Finding Value in Performance Evaluations 

RELATED Material
How to Recognize and Reward Employees 
By Donna Deeprose
ISBN: 0814478328
Publisher: AMACOM
Pub. Date: August  1994
One hundred low-cost ways to boost morale and productivity.
Recognizing and rewarding employees isn’t just a "nice thing to do." 
It’s also a powerful morale and productivity booster—when done correctly. 
This latest WorkSmart guide offers 10 guidelines for developing formal programs and informal behaviors. It also describes 100 ways to recognize and reward employees—many of them for very little money. 
Packed with exercises, self-tests, and sidebars, the book shows readers how they can:
• improve employee morale, productivity, and quality of work
• inspire high and low performers, as well as teams, to do the best possible job
• use the right reward for the accomplishment or situation and avoid rewards that don’t work
• make recognition and reward systems fair

Rewarding and Recognizing Employees: 
Ideas for Individuals,Teams and Managers
Jaon P. Klubnik 
ISBN: 0786302976
Publisher: McGraw-Hill Companies
Pub. Date: August  1996

KARRMANN LIBRARY
Student Personnel Manual
 JOB PERFORMANCE EVALUATION FORM

Student assistant evaluation form - very basic
if needed, add: specific "library skills" to be evaluated
This is a PDF file - you will need Adobe acrobat reader to open
http://www.hsc.edu/hr/studentemploy/evaluation.pdf

Not an evaluation form of the "student' but you may find this useful
It is a "training check list" - so that you know you showed the
Student everything they needed to know - it is helpful, when 
evaluating someone that you/or the "evaluator" understand 
that the student received the proper training.
Houston Cole Library Student Assistant Training Checklist
(Public Services)
http://www.jsu.edu/depart/library/graphic/stcheck.htm
Actually - anyone employed in the Library should be properly trained
and fill in such a checklist, "BEFORE" any evaluations take place.
It is just my opinion - but I  think it should be considered a "requirement"
that  training checklists be filled in for all library staff positions.
RELATED Site of Note:
Student Assistant Training in a Multi-Library System
Poster Session presented at the 
American Library Association Annual Conference by
Terri L. Holtze and Rebecca E. Maddox, University of Louisville
July 2000
**Links to Resources included**
AND
Bibliography: Managing Student Assistants
This bibliography was complied by 
Franny Berman, Nita Mailander and Robert Richards for LIS 405, Spring 1996

**See also** my page with resources regarding Student Library workers
Includes Book suggestions to read, and links for online student manuals.
students4libs.html

Developing Library Staff for the 21st Century 
Maureen Sullivan (Editor
Format: Paperback, 118pp.
ISBN: 0789000679
Publisher: Haworth Press, Incorporated, The
Pub. Date: June  1996

My page with Staff Training resources
Also:
TBLC Video Collection 

Take a look at these Titles
Find out if your Library can obtain any of this material
http://snoopy.tblc.lib.fl.us/workshops/videos.html
LIBRARY INFORMATION TOPICS
Tampa Bay Library Consortium
These videos are available to TBLC member libraries for a one-month loan period. 
Please contact TBLC at (813) 622-8252. 
Email a request to borrow. Include your name, library name, 
and the title of the video you want to borrow. A video lending agreement will be faxed to you. 
Sign it and fax back to TBLC. The video will be sent to you through the DLLI delivery system.
TBLC also has a collection of CareerTrack Videos to help with staff development.
Soaring Teleconference Presentatioin:
Success In The Library Workplace: You Have The Power
Presentation examines strategies that all library workers can use for being successful in the workplace. 
Among the topics considered are developing a portfolio, preparing for the performance appraisal, 
managing your boss, motivation and rewards. 
You are not powerless in the workplace. You can be an agent of change. 

Presenter: Debra Wilcox Johnson. 
College of DuPage Teleconference, November 19, 1999. (90 min.)

Major Concept: 
A goal is a descriptive statement which defines an ideal future state of being. 
An objective is a descriptive statement which defines a measurable activity. 

Major Concept: 

Instructional objectives should be written in such a manner that they define: 

Performance - What must a learner must do to demonstrate mastery? (Activity) 
Criteria - How well must a learner perform? (Standard) 
Condition - Under what circumstances must a learner perform? (Environment) 
Major Concept: 
Instructional objectives can be applied to three learning domains: 

Cognitive - Knowledge and comprehension 
Affective - Feelings and value
Psychomotor - Body movement or response 
 

Techniques & Methods
for Writing Objectives & Performance Outcomes
http://classweb.gmu.edu/ndabbagh/Resources/Resources2/objective_formats.htm

Writing Competency Statements
http://academic.regis.edu/ed202/competency.htm
 

From Honolulu Community College
http://www.hcc.hawaii.edu/intranet/committees/FacDevCom/guidebk/teachtip/writeobj.htm
 

Writing Performance Objectives
From Nurselearn.com
http://www.nurselearn.com/Writing%20Objectives2%20_files/frame.htm
 

Slide Presentation - A,B,C, D's of writng Performance Objects
http://www.coe.missouri.edu/~cjw/t471/Lecture4/sld009.htm
 

Another online presention
Writing Performance objectives
http://education.valdosta.edu/campbell/spe4040d/perfobje/

Guideline for Writing Measurable and Specific Outcome Competencies
http://www.wbu.edu/ak/faculty/outcome_competenceis.htm
 

Performance Plans: Communicating Your Specific Expectations
http://web.bentley.edu/empl/c/scarliner/idbusiness/performanceplans.htm
 

Managerial Competencies: All Levels, All the Time
by Brad Martin 
The Queens Borough Public Library 
ALA GogNotes
http://www.ala.org/events/ac99/cognotes/sunday10.html

Developing Core Computer Competencies for Librarians
A presentation given at the 
Maryland Library Association's Bibliographic Instruction 
Interest Group meeting, November 1999
http://www.vjc.edu/library/staff/beck_maureen/biigpres.htm
 
 

Listserv - To Discuss Staff Development Issues
Subscribe to STAFDV-L
Summary: Subscribe to STAFDV-L
Designed to encourage discussion of effective staff 
development programs in all types of libraries.
To subscribe to STAFDV-L:
Send e-mail to listproc@ala.org
Leave the subject line blank 
type "subscribe" if your system requires a subject.
Put as the only line in the body of the message:
subscribe STAFDV-L YourFirstName YourLastName.

Sites & Resources

• Job Descriptions & Classifcations
• Examples of Library Staff Competencies
• To >> Finding  Library Jobs & More 

Back to >>Resources4On the Job

To Contact, Me ~ Mary Niederlander
via e-mail, write to: Mary@Link2Mary.com
THANK YOU!!