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Listserv or Discussion
list - Subscription Management & Etiquette
/ Netiquette
NETIQUETTE DEFINITION:
Using technology effectively
to communicate with others both personally
and professionally with
knowledge, understanding and courtesy.
You do not have
to be a "LIBRARIAN" to subscribe to most lists, but you should have
an interest in the topics/subject matter of the group or list. Be willing
to take part in the discussions.
Some lists get alot of
traffic and postings - make sure you can handle the traffic on your email
server.
Also - if your place
of employment limits your ability to subscribe to lists,
Consider signing up for
a free internet email account such as yahoo
mail.
(Yahoo offers free scanning
of attachments and spam mail filters)
and use those email accounts
for your subscription list activities.
(you can sign up for
more than one account at yahoo or other email sites, using different
login/user names)
MyRealBox.com
offers a free email account "10mg" of space with NO Ads.
Discussion
Subscription List Management & Etiquette / Netiquette
Online Resources
Subscription
Management & Etiquette
for your subscription discussion mailing
lists
Once you decide to
subscribe to a online discussion list these are the:
**Most Important
things to do**
For Your Individual
discussion mailing list - Subscription Management
MANAGEMENT:
SAVE
THE WELCOME MESSAGE!
or
any information that you receive in response to your subscribing to a discussion
list!! If you subscribed directly from a website, print out that page and
make note of the url of the discussion list website. And note anything
at all that will help you in the future with regard to this subscription.
PRINT
IT OUT!!
File
in a file or 3 ring notebook, that you should be keeping, for ALL of your
internet, or subscription list accounts, or anything you have signed up
for or were required to enter email addresses, logins or passwords for.
WRITE/MAKE
NOTES ON THE SHEET YOU PRINTED,
YOUR
EMAIL ADDRESS THAT YOU USED TO SUBSCRIBE WITH, AND ANY LOGINS, PASSWORDS,
ACCT. NO'S, ETC. THAT MAY BE ASSOCIATED WITH THIS SUBSCRIPTION.
FILE
THE INFORMATION
IN
ALPHABETICAL ORDER, BY THE NAME OF THE LIST(S), NEWLETTERS, OR GROUPS,
YOU HAVE JOINED.
WELCOME MESSAGES USUALLY
CONTAIN, IMPORTANT INFORMATION FOR MANAGING YOUR LIST SUBSCRIPTION.
IT WILL TELL YOU HOW
TO UN-SUBSCRIBE, HOLD MAIL, ACCESS THE ARCHIVES, WHAT THE LIST ACCEPTS
OR DOES NOT ACCEPT RE: TOPICS OR MESSAGES.
BEFORE WRITING TO THE
ENTIRE GROUP WITH A CONCERN OR QUESTION ABOUT MANAGING YOUR SUBSCRIPTION
- REFER TO THIS PRINT OUT FIRST.
THE PRINT OUT, MAY ALSO
CONTAIN, THE EMAIL ADDRESS /CONTACT INFO, OF THE LISTS OWNER. IF THE PRINT
OUT DOES NOT ANSWER YOUR QUESTIONS,
WRITE TO THE LIST
OWNER WITH CONCERNS/QUESTIONS ABOUT YOUR SUBSCRIPTION, NOT TO THE ENTIRE
LIST.
YOU CAN ALSO SAVE IT (WELCOME
MESSAGE) ONLINE IN YOUR EMAIL INBOX (try to make subfolders within your
inbox, to help keep and organize messages from the list that you intend
to keep or feel you will want to refer back to)
BUT ALWAYS,
ALWAYS - PRINT A COPY AND SAVE / KEEP ON FILE!
IF you don't receive a
welcome message, then print out any information from the list's website,
or anything that pertains to the list - such as the information on the
4subscribe.html
page, and make all the necessary notations regarding your signing up for
the list.
Addressing
problems with your individual email accounts:
If
ever you should experience an email related problem with a particular list
you have subscribed to, or you wish to discontinue or stop your subscription
- Please follow the instructions contained
in
the printout you saved. Or send an email to the list owner, or moderator
and ask for
instructions
or ask for help with a problem you are experiencing. DO NOT Write to
the entire
list,
asking how to unsubcribe or tell them you are having a problem or ask if
others are having
a
problem too.
When
in doubt - it is best to "unsubscribe" from the list you are experiencing
a problem with. If you cannot do that - contact whatever administrator
or customer technical service associated with the email account itself.
If
you are subscribed to a list, using your work email account, please contact
your own IS & T dept. first if you are experiencing problems with your
email account. The problem could be on "your end" and have nothing to do
with the list itself. If you are using an ISP's email account (AOL or any
provider that you have from your home computer), check with them first
as well, to see if there are network problems.
**Remember
if you sign up "for anything" online - PRINT OUT ANY INFORMATION RELATED
TO YOUR SIGN UP, TO HAVE ON HAND FOR FUTURE REFERENCE. MAKE NOTE ON THE
PRINTOUT RE: ADDITIONAL INFO THAT WILL BE USEFUL FOR YOU, IN MANAGING THESE
ACCOUNTS!!
WHEN
USING COMPUTERS - ALWAYS HAVE a BACKUP PLAN!
Deciding
on using either your at work email or at home / or online accounts when
signing up for discussion lists, or newsletters:
If
you are using your work (on the job) email account or internet connection,
Please adhere to all of your workplace rules with regard to using these
accounts.
Your
work email is NOT Private and your online activities using the internet
are NOT PRIVATE!
Your
employer Does Have the Right to monitor your use of "their" systems.
Many
employers are now posting (inserting automatically), outgoing disclaimer
messages, on anything sent from your work email accounts.
Please
note:
Be
very careful when going onto discussion lists and writing about co-workers,
bosses, etc. You have no idea who has joined a list, or group, or who may
be reading posts. Do not post "company" information, or talk about "rumors"
or anything that you personally do not have permission to discuss or don't
have the complete story or real facts, with others.
Remember
when you post a message to any discussion list - it becomes public for
the "entire" list.
Your
message may also live on in the "online archives" of the list and live
on the
internet
for years to come!!
Almost
Anyone can subscribe to a list, and spend time searching the archives,
to see what others have posted. There are also many lists, where the archives
are open and searchable, by anyone "without" a subscription to the list
itself. Be very sure when you post a message that you understand it has
the potential of being on public record and accessible by a larger audience
than you may have realized.
If
you want to talk to "one" or "more" individual list members - write directly
to "them", using their personal email addresses.
If
you want to join discussion lists using your home or online email and your
home internet connection, do not use signature files in your postings that
use or contain your "work" information. You need only to sign your posting
with your name and the email address that you want others to use to respond
to you personally.
IT
IS YOUR INDIVIDUAL RESPONSIBILITY , when
using your HOME OR WORK Internet / Intranet and/or Email Accounts,
TO
KNOW THE RULES OF THE ROAD.
Spam
and Viruses, and Internet/Intranet, Internal and Internet Network connectivity
problems are a part of internet and email participation. Everyone should
be aware and stay informed about email and internet security, spam, and
virus issues.
To
find out more about Spam, Viruses, Forwarding email messages, or Chainletters
visit:
this
page on LibrarySupportStaff.com
http://librarysupportstaff.com/4emailthinking.html
Try to limit the amount
of lists that you subscribe to, 1 or 2 are usualy enough to keep you in
the information loop of the topic you are most interested in.
Using free online email
accounts, can help you manage subscriptions.
You can have more than
one internet email account.
Related: to stay informed
check out the
Latest Library Related
News & Commentary online resources.
If using free internet
email accounts:
Make your login, a name
that is associated with a particular list.
Example: if Jane Doe
joins Serials-L, a serials listserv, which discusses "serials" issues for
Library Serial Specialists - she could use her initials and combine with
a descriptive name of list:
Jane Doe could have a
login and/or email address of " jd4serials at yahoo.com"
and that email box would
only be used for receiving/sending Jane's Serials-L list messages.
Jane should not use that
email account for anything else, no other lists or for writing about any
other topic than serials.
Also limit your newsletter
subscriptions as well. Many newsletters are available online and you can
keep current by reading the latest issues, and avoid loading your email
with older issues.
Always write short "descriptive"
subject lines, *and always be sure to include a "subject" on the line.
Many people will not open a message that has "no" subject line.
Do NOT write anything
that refers to a Virus or an "Attachment". Some email systems will automatically
filter them out., and not allow them through the list. There are also some
systems that will not allow them to "leave" your own system, at work or
from your home ISP.
Some email programs also
know to filter out current subject lines that spammers or virus messages
use. But NOT ALL do, so if you open a message in your email box from work,
that contains a virus and you infect your own work or home system, some
viruses will trigger sending the same message to everyone in your email
address book, including everyone you work with. When in doubt, don't open
it. Just delete it. If you recognize the sender, "phone them"
or send a separate email asking what was in the "email" in question.
Do
NOT FORWARD messages that state within the body of the message "FORWARD
TO EVERYONE YOU KNOW" or words to that effect. Find
out more about "forwarding these types of
email messages"
Many lists provide access
to their archives, and most are searchable by thread and/or date. Because
people do search by "thread" or "topic" - it makes it very important that
list subscribers stay on topic, within a certain subject line thread. And
it also is even more important that subject lines be short, yet descriptive
of what "you" are discussing or asking a question about.
When people write "need
help", or "need video" or anything so generic - it makes it difficult for
subscribers to even wonder if they should bother opening up the message,
and equally difficult to "search" what the person needed help with originally.
Keep subject lines, short,
descriptive, and when responding - stay on the topic of original post.
Most list subscribers
become very annoyed by "me too" messages, or "I'm interested in same topic",
please send me all your responses, messages. If you don't have a constructive
comment or answer to another subscribers posting, then do not respond to
the entire list. If you want to tell someone you agree with them, or if
you want similar information - then write to the "original" poster, "off
the list".
When someone writes -
mail me "off the list", that means, write to them at that persons individual
email address.
When you first open your
email box and see several messages that have become a "thread" with a certain
subject line, BE SURE TO READ "ALL" THE MESSAGES, BEFORE RESPONDING ON
YOUR OWN. Many times people respond and send the same information that
has already been sent to the list.
Do NOT keep a long list
of previous responses in your own response. Try to cut and paste, the areas
of the original posters question or comment, or topic - that you are responding
to. There is no need to make messages longer by posting the same
stuff over and over.
If
you ask a question, be sure to post a summary in one single message.
When
doing so, truly summarize rather than send a cumulation of the messages
you receive.
MORE Mailing List Netiquette/Guidelines
There are several ways
to find information about what mailing lists exist on the Internet and
how to join them.
Make sure you understand
your organization's policy about joining these lists and posting to them.
Send
subscribe and unsubscribe messages to the appropriate address.
Although
some mailing list software is smart enough to catch these, not all can
ferret these out.
**Refer
to the printout that you saved and filed!!* Usually the same email
address you used to "subscribe with" is the same one you will use to "unsubscribe".
The only difference in the body of the message - you need only write: unsubscribe
(then insert exact name of the list)
You
do NOT need to Add your name as you did when you subscribed. The list software,
understands that "you" and the email address you are sending message from
are the same.
If
your workplace changes your email account, usually you are notified in
advance. You should "unsubscribe" from any/all lists that you are subscribed
to (all that are outside of your own workplace's intranet system) and then
re-subscribe once the changes are complete.
If
you do not have a chance to do that, please
contact the list administrator or owner ASAP,
to notify them of the changed email address. Mention in your message to
them, your previous email address, and then
your new one. DO NOT WRITE SUCH A MESSAGE
TO THE ADDRESS that is USED to SUBSCRIBE or UNSUBSCRIBE, or to the Entire
List.
Refer
to the printout you saved for that particular list account: for info
on contacting the list administrator or owner.
It
is your responsibility to learn how the lists work, and to send the correct
mail to the correct place.
Although many many mailing
lists adhere to the convention of having a "-request" alias for sending
subscribe and unsubscribe messages, not all do.
Be
sure you know the conventions used by the lists to which you subscribe.
Save
the subscription messages for any lists you join. These usually tell you
how to unsubscribe as well.
In general, it's not possible
to retrieve messages once you have sent them.
Even your system administrator
will not be able to get a message back once you have sent it. This means
you must make sure you really want the message to go as you have written
it.
The
auto-reply
feature of many mailers is useful for
in-house communication,
but
quite annoying when sent to entire mailing lists.
Examine
"Reply-To" addresses when replying to messages from lists.
Most
auto-replys will go to all members of the list.
AUTO-REPLYS
INCLUDE:
OUT
OF OFFICE, EMAIL HAS CHANGED, ON VACATION.
This
is another example of why you should use, separate email accounts for list
or group subscriptions.
If
you do use only your work email account for lists, make sure you UNSUBSCRIBE
to ALL lists, BEFORE you Create or Use a AUTO-REPLY message.
If
you are going to be not reading from your email (online or inhouse) for
more than a few days, it is best to "UNSUBSCRIBE" from your subscribed
to lists, or if they have a "hold" or "stop" mail, command, use that.
Unsubscribing
will be just a simple matter of writing one email to the list address that
you used when you originally signed up (it
is the List Command address,
not the address where you send/respond to your list messages),
and you simply write in body of message:
unsubscribe
(then insert the name of list) - you do not need to add your name.
Many
lists have a main website, where you can actually subscribe or unsubscribe
directly from that page. **Remember that print-out,
you saved, it should have the url of the page you used to sign up, with
or the page that has information about the list, refer to it as needed.
Don't
send large files or "attachments" to mailing lists when Uniform Resource
Locators (URLs) or
pointers
to ftp-able versions will do.
If
you want to send it as multiple files, be sure to follow the culture of
the group.
If
you don't know what that is, ask or write
the *List Owner/Moderator*, or refer to
your print out about the list.
When
sending a message to more than one mailing list,
especially
if the lists are closely related, apologize for cross-posting.
If
you ask a question, be sure to post a summary.
When
doing so, truly summarize rather than send a cumulation of the messages
you receive.
Some
mailing lists are private. Do not send mail to these lists uninvited.
Do
not report mail from these lists to a wider audience.
Never
Quote or Send/Forward "Another" Persons: Comments or Messages to ANOTHER
List,
Without
the Express Permission of the original poster / group member. Write directly
to the "Individual", NOT the entire list, to request such permissions.
If
you are caught in an argument, keep the discussion focused on issues rather
than the personalities involved.
**Note the above information
is Adapted from Netiquette Guidelines:
http://www.dtcc.edu/cs/rfc1855.html
Mailing List Manners
101 - Tidbits
http://db.tidbits.com/getbits.acgi?tbart=05386
32 most important
email etiquette tips:
http://www.emailreplies.com/#rules
NETIQUETTE
Get Netiquette
http://www.getnetiquette.com/
The Core Rules of Netiquette
excerpted from the book
Netiquette by Virginia Shea.
http://www.albion.com/netiquette/corerules.html
The Net: User Guidelines
and Netiquette - Index
By Arlene H. Rinaldi
http://www.fau.edu/netiquette/net/
Read also this note/online
article
Avoiding
The Dark Side of Email
by Jim Britell
See also:
Basic Mailing List Management
Guidelines
for Preventing Abuse
http://www.mail-abuse.org/manage.html
Don't post or ask questions
of a list if it does not pertain to the "purpose" or subject matter,
of the list.
If you don't find what
you are looking for:
Be sure to check a more
complete listing at :
http://liblists.wrlc.org/home.htm
And : Diversity-Related
Library Listservs.
Library
Lists | Create
Your Own List or Online Group
Create
a Newsletter or EZine | All
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